We should have proper knowledge in maintaining security and operational procedure to pass the a+ essentials examination code 220-701. I have listed all of the topics we need to prepare before taking actual exam. Be careful in learning each and every word from below list. Ask me any number of questions and get answers at free of cost. I am going to explain each and every topic listed here as separate lesson in this blog. So keep watching this blog every day in A+ certification category to get latest lessons.
We should be able to explain the basic principles of security concepts and technologies like Encryption technologies, Data wiping / hard drive destruction / hard drive recycling, Software firewall (Port security, Exceptions), Authentication technologies (User name, Password, Biometrics, Smart cards), Basics of data sensitivity and data security (Compliance, Classifications, Social engineering)
We should be able to summarize the security features like Wireless encryption (WEPx and WPAx, Client configuration (SSID)), Malicious software protection (Viruses, Trojans, Worms, Spam, Spyware, Adware, Grayware), BIOS Security (Drive lock, Passwords, Intrusion detection, TPM), Password management / password complexity, Locking workstation (Hardware, Operating system), Biometrics like Fingerprint scanner
We should be able to outline the purpose of appropriate safety and environmental procedures like ESD, EMI (Network interference, Magnets), RFI (Cordless phone interference, Microwaves), Electrical safety (CRT, Power supply, Inverter, Laser printers, Matching power requirements of equipment with power distribution and UPSs), Material Safety Data Sheets (MSDS), Cable management like avoiding trip hazards, Physical safety (Heavy devices, Hot components), Environmental – consider proper disposal procedures
We should be able to demonstrate the appropriate use of communication skills andProfessionalism in the workplace like Use proper language – avoid jargon, acronyms, slang, Maintain a positive attitude, Listen and do not interrupt a customer, Be culturally sensitive, Be on time, If late contact the customer, Avoid distractions, Personal calls, Talking to co-workers while interacting with customers, Personal interruptions.
Dealing with a difficult customer or situation like avoid arguing with customers and/or being defensive, do not minimize customers’ problems, avoid being judgmental, clarify customer statements, ask open-ended questions to narrow the scope of the problem, restate the issue or question to verify understanding.
Set and meet expectations / timeline and communicate status with the customer like Offer different repair / replacement options if applicable, provide proper documentation on the services provided, Follow up with customer / user at a later date to verify satisfaction, deal appropriately with customers confidential materials located on computer, desktop, printer, etc.